Contact Information

Shipping and Handling

Please allow up to one week for your order to be shipped. Shipping time varies based on what shipping method you have selected.

FOR INTERNATIONAL BUYERS: Customs fees are entirely the responsibility of the customer, and I will not refund the cost of shipping if the item is returned to me.

If you need your order shipped sooner than one week, please leave a note during checkout or send an e-mail to melonfoxart@gmail.com with your order number.

Returns and Refunds

Returns and refunds are only available for damaged products.

Scratched acrylic is usually because of the protective film on the acrylic. Please make sure you remove the protective film before contacting us.

If your product arrives severely damaged, please e-mail photos of the damaged product to melonfoxart@gmail.com. We will send a replacement for severely damaged items for free, or refund you 50% of the cost of the item (shipping not included) if you choose to keep it.

If your product only has minor damage (i.e. small blemish, tiny scuff, etc.) you may accept a partial refund up to my discretion, or mail the item back to us for a full refund minus the original shipping cost.

Please contact melonfoxart@gmail.com for any questions or concerns.